FAQS ON OUR HOME CLEANING SERVICES IN DALLAS, TX

Is a contract required?

No! We will help you whenever and as often as you need.

How long have you been in business?

Paula has operated as a sole-proprietorship for over 30 years, but incorporated in 2017 under Open Door Cleaning, Inc.

Are you insured?

Yes! A Certificate of Liability Insurance in the amount of $1,00,000 may be provided upon request.

What areas do you serve?

We mostly serve the northern portion of the Dallas Metroplex, such as North Dallas, Richardson, Farmers Branch, Carrollton, Coppell, Las Colinas, Plano, Frisco, McKinney, Fairview, but we occasionally service other areas too, such as Arlington. It often depends upon where our team is working on the day you’re requesting your cleaning appointment.

Do you use green or Eco-friendly cleaning products?

Absolutely! Your safety and health is a priority for us. We only use green/Eco-friendly products. The only time we may deviate to more of a chemical cleaner is when our normally-used products won’t do a satisfactory job. Then, we may use a stronger chemical, but ONLY with your permission.

Do you furnish the cleaning supplies?

For sure! We bring everything we need to complete a thorough and professional cleaning. However, if you have a favorite product you want us to use, we’ll be happy to use it.

What is my first appointment like?

We will arrive with everything we need to thoroughly complete the service you have requested. The first cleaning is always a Deep Cleaning, so it usually takes a bit longer than a Basic Cleaning, but after that, you’re recurring cleanings are very consistent.

What do I need to do before you arrive?

Just pick up items that are not in their normal place, like toys, shoes, clothes. That way, our team members can focus on what we do best—CLEAN!

Will I have the same cleaning person come for my recurring cleanings?

Normally, yes, unless that team member is out sick or on vacation. We want you to get to know the cleaning professional assigned to your home. This helps build confidence and trust in that person. Sometimes Paula, herself, will accompany a team members as a way to ensure team members are meeting the Call Paula Cleaning standards.

What does a cleaning usually cost?

Because each cleaning is personalized for the client, there is no standard price. We do not apply cookie-cutter pricing for our clients. Paula will meet you in person, discuss your cleaning needs, and give you a price on the spot! 

May I cancel an appointment?

Although we prefer to not miss cleanings, we understand that life happens. As long as you give us at least 24 hours notice, we usually can easily reschedule your appointment. Cancellations that occur less than 24 before the appointment may be subject to a Cancellation Fee.

What if I can’t be home at my scheduled appointment?

We have many clients who prefer not to be home when our cleaning professionals arrive, so they will provide us a keys, alarm codes, and even garage door openers. (We do not recommend leaving a key hidden or leaving a door unlocked.) We’ve been doing this a long time, and once our clients get to know us, many feel very comfortable trusting us with access to their homes.

Is your work guaranteed?

We want you to be completely satisfied. If for any reason you are not satisfied with your cleaning, just notify us within 24 hours, and we’ll go back out to your home to correct the area you were dissatisfied with, free of charge.

What about gift certificates?

We do offer gift certificates! Many of our clients will purchase our gift certificates for adult children who just purchased their first home, new mothers, anniversary gifts, those who are coming home from an extended stay at a hospital or vacation. There are countless opportunities to purchase a stress-reliever for someone you care about.

How do I pay for my cleaning service?

We accept credit cards, debit cards, and most electronic payment methods, like Zelle, Venmo, PayPal, and Cash App.